NCDMV Launches Expanded Service Hours to Improve Customer Service, Reduce Wait Times Friday, February 22, 2013

Roll out starts March 2 at three driver license offices


RALEIGH – In an effort to improve customer service and reduce wait times for North Carolina drivers, the N.C. Division of Motor Vehicles will begin phasing in expanded hours, including Saturday hours, at driver license offices across the state. The new schedules start Saturday, March 2, in Greenville, North Raleigh and West Charlotte and are part of the first phase of a statewide rollout.


“Improving customer service, giving citizens more access, and providing better interactions with government are top priorities for us and for the Governor," said N.C. Department of Transportation Secretary Tony Tata. “We know North Carolinians have busy schedules. The extended hours will make it easier and more convenient for drivers to conduct business at the DMV."


The first driver license offices to offer the expanded hours are:


Greenville (27834)

3400 S. Memorial Dr., Suite 9

Carolina East Center

(252) 830-3456


North Raleigh (27615)

2431 Spring Forest Road, Suite 101

Spring Forest Pavilion

(919) 855-6877


West Charlotte (28216)

6016 Brookshire Blvd.

(704) 392-3266


The offices will be open Saturdays from 8 a.m. to Noon. Most regular driver license services, including regular road tests, will be offered during this time, with the exception of CDL skills tests, medical re-exams and motorcycle skills tests. Starting Monday, March 4, these offices will be open for extended hours, from 8 a.m.- 6 p.m. Testing services will be available until 5:30 p.m., but regular road tests will not be administered during rush hour.


“Our license examiners are looking forward to expanding service to our customers,” said DMV Commissioner James L. Forte. “We hope citizens find these new hours convenient and helpful.”


Over the coming months, DMV will announce the participation of additional offices offering extended hours. The next phase will begin with Saturday hours on April 6 at the

South Durham, South Fayetteville and North Charlotte offices. Additional offices across the state will be added to the roll out in the coming months.


Each phase of the roll out will be evaluated to determine when to implement extended hours statewide. At this time, no new staff is being added. Existing staff schedules will rotate to cover the additional hours.


The collaboration of many units across NCDOT are making the extended hours possible, including DMV driver license examiners and office staff; NCDOT and DMV information technology groups; DMV phone staff and call center support groups; and field and district supervisory staff.



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