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The purpose of the Contact Us Administration Unit is to create new Units, assign SMEs to these Units, and to answer SMEs questions about the use of the Contact Us System.

For problems that cannot be resolved using the Contact Us System, contact the NCDOT Service Desk at (919) 707-7000 or (800) 368-2778.

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Questions are answered during normal business hours (8 a.m. to 5 p.m. Monday through Friday).

  • In case of a roadway or safety hazard, such as a downed tree, please notify your local law enforcement agency.
  • For more immediate assistance regarding DMV-related issues, call its Customer Service office at (919) 715-7000.
  • Check out these frequently asked questions for more information about contacting the North Carolina Department of Transportation.

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